Overview

This Privacy Policy describes how Creature Culture ("we", "us", or "our") collects, uses, and discloses your personal information when you visit or make a purchase from creatureculture.co.nz (the "Site") or otherwise communicate with us. We handle personal information in accordance with the New Zealand Privacy Act 2020.

1. Changes to this policy

We may update this Privacy Policy from time to time. We will post the revised policy on the Site and update the "Last updated" date above.

2. Information we collect

Information you provide directly

Information collected automatically

We may automatically collect certain information about your interaction with the Site using cookies and similar technologies — including device and browser information, IP address, and how you use the Site.

Information from third parties

• Companies who support our Site, such as Shopify.
• Payment processors who collect payment information to fulfil your orders.
• Third parties using tracking technologies (pixels, cookies) when you interact with our Site or emails.

3. How we use your information

4. Cookies

Like most online stores, we use cookies to power the Site, remember your preferences, and run analytics. For details of cookies used by Shopify, see shopify.com/legal/cookies.

You can remove or block cookies via your browser settings, but this may affect how the Site works.

5. How we share information

We may disclose personal information to:

• Service providers acting on our behalf — payment processing, shipping and couriers, IT, analytics, customer support.
• Marketing partners, to deliver and measure advertising.
• Third parties where you request or consent to disclosure.
• Authorities where required by law, or to protect our rights or the rights of others.

We do not sell your personal information, and we do not disclose sensitive personal information without your consent.

6. Third-party links

Our Site may link to third-party websites. We are not responsible for the privacy or security of those sites — please review their policies before providing personal information.

7. Children

Our Site is not intended for children. We do not knowingly collect personal information from children. If you are a parent or guardian and believe a child has provided us with personal information, contact us and we will delete it.

8. Security and retention

We take reasonable steps to protect your personal information, but no online transmission or storage is completely secure. We retain personal information only as long as needed to provide our services, meet legal obligations, resolve disputes, and enforce our policies.

9. Your rights

Under the New Zealand Privacy Act 2020, you have the right to:

To exercise these rights, contact us using the details below. We will respond within the timeframes required by the Privacy Act.

10. Complaints

If you have concerns about how we have handled your personal information, please contact us first and we will do our best to resolve it. If you are not satisfied with our response, you can complain to the Office of the Privacy Commissioner at privacy.org.nz.

11. Contact us